Terms of service
On this page you will find our general terms and conditions for all purchases and use of this website.
ORDERS
Once you have placed an order on our website, you will receive an automatically generated order confirmation. This confirms that we have received your order. We reserve the right to cancel your order for any reason.
All prices on this website are in DKK (Danish kroner) and include VAT.
PAYMENTS
All payments are made via a secure SSL connection.
When you use a credit card as your payment method, we only charge your card once your order has been dispatched from our warehouse. However, with some credit cards, the amount will be reserved in your account.
If you have placed a pre-order more than 25 days in advance, we may need to charge the amount as an advance payment. This is because there is a risk that the payment authorisation will expire, preventing us from collecting your payment and therefore from dispatching your order.
DELIVERY
The delivery time is stated for each product on the website. If you order several items, the item with the longest delivery time determines when your order is dispatched.
We always endeavour to deliver on time, but if your shipment is delayed, we will always do our best to keep you updated on its status. However, we reserve the right to change the stated delivery time at any time and for any reason.
RIGHT OF RETURN/SATISFACTION GUARANTEE
We offer a 100-day satisfaction guarantee - from the day you receive your order. If you wish to use your satisfaction guarantee, you must follow the instructions on this page: RETURNS
Please note that we do not accept parcels sent to collection points. In this case, the parcel will be returned to you at your own expense. To avoid problems, please ensure that your parcel is sent by courier to our door.
Ensure that the parcel is sent in secure packaging - it is your responsibility to ensure that the parcel arrives safely at our warehouse.
When you use your satisfaction guarantee, we offer free return shipping by giving you the option to print a return label with our chosen carrier. If you wish to use another carrier or are otherwise unable to use our return label, we do not cover the shipping costs of using another carrier. If you have returned your order to us yourself, without contacting us and without using our return label, we also do not cover the shipping costs you have paid yourself.
When you exercise your 100-day right of return, we refund the full purchase price. This includes shipping costs and fees charged for the original shipment from our warehouse to your address.
Our satisfaction guarantee entitles you to try the product for up to 100 days. We will therefore not refuse or reduce your refund on the grounds that your product has been used under normal conditions and for normal use.
WARRANTY
All our products are covered by a two (2) year warranty against defects in materials and workmanship under normal use and service. This warranty does not cover damage caused by misuse, negligence, accidents, modifications, normal wear and tear or failure to follow the product's care and use instructions. If you experience a problem with your product and need to use your warranty, follow the instructions on this page; WARRANTY
PARTICIPATION IN COMPETITIONS
By participating in competitions on both the website and social media, such as but not limited to Facebook and Instagram, you give us permission to publish your name in a post on our social media if you win. The post will simply congratulate you on winning, and no information other than your name will be published.
COOKIES
This website uses cookies to collect information about the use of the website. Cookies are small text files stored on your device - not by us or on this website. We use cookies to improve and simplify your visit to the website and to obtain statistical information about users' behaviour on the site.
Here is our detailed cookie policy
PRIVACY POLICY & DATA PROTECTION
When you make a purchase on this website, we record your personal information - i.e. your full name, address, telephone number and email address. This data will not be disclosed to third parties and is recorded solely for the purpose of processing your order.
Here is our detailed privacy policy
Mobile terms and conditions
ONYXCOOKWARE.dk
Last updated: Oct. 23, 2024
ONYXCOOKWARE.dk's mobile service Klaviyo is operated by ONYXCOOKWARE.dk. By consenting, you accept our mobile terms and conditions. We reserve the right to change or cancel the service or any of its features without notice. To the extent permitted by law, we may also change these Mobile Terms at any time, and your continued use of the service after the effective date of such changes will constitute your acceptance of them.
Consent to receive SMS messages
By consenting to ONYXCOOKWARE.dk’s SMS/text messaging service, you agree to receive recurring SMS/text messages at the mobile number you have provided. This may include marketing messages, such as offers, discounts and reminders about items in your basket. You confirm that your consent is voluntary and is not a condition of purchasing from ONYXCOOKWARE.dk.
Costs and message frequency
We do not charge fees to use the service, but you are responsible for any fees charged by your wireless provider, including message and data rates. Message frequency may vary.
Unsubscribing from the Service
You can unsubscribe from the service at any time by clicking the unsubscribe link in the messages. After unsubscribing, you will receive a confirmation, and no further messages will be sent unless you reactivate the service. If you are subscribed to other ONYXCOOKWARE.dk SMS programmes, you must unsubscribe from them separately.
Changing your mobile number
It is your responsibility to provide us with a valid mobile number. If you get a new number, you must sign up again with the new number.
Privacy and data protection
We respect your privacy and process your personal data in accordance with the GDPR. You can read more about how we collect and use your personal information in our privacy policy. We use your information solely to provide the Service and send the messages you have consented to. If you wish to withdraw your consent or have your information deleted, you can contact us directly via service@onyxcookware.dk.
Liability for delays or errors
We accept no liability for delayed, misdelivered or missing messages caused by technical problems beyond our control, such as network failures. Your wireless carrier may also play a role in delivering messages, and we cannot guarantee their performance.
For questions or support regarding the service, you can contact us at service@onyxcookware.dk.
LEGAL COMPANY INFORMATION
Onyx Cookware ApS
Juliesmindevej 12
4180, Sorø
Denmark
CVR no.: DK35140700
Tel. no.: +45 71 99 01 41
Email: service@onyxcookware.dk
